Shipping policy

Shipping Policy

Last Updated: February 2025

At Scenic Route Soap and Supply, we are committed to getting your products to you as quickly and safely as possible. Please read our shipping policy for details on how we handle shipping and delivery.

1. Shipping Destinations

We currently offer shipping within the United States and to select international destinations. Shipping to international locations may be subject to additional fees, and delivery times will vary based on your country.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (U.S.): We offer standard shipping options via USPS, UPS, and other carriers. Estimated delivery times typically range from 3-7 business days for standard shipping, depending on your location.
  • International Shipping: Delivery times for international orders may range from 7-21 business days. Please note that shipping times may vary based on your location, customs processing, and other factors.

Please keep in mind that delivery times are estimates and may be subject to delays caused by the shipping carrier.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. We strive to keep shipping fees affordable, and we occasionally offer free shipping promotions.

4. Order Processing Time

Orders are typically processed within 1-3 business days after your purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website. Please allow up to 24 hours for tracking information to update after your order has been shipped.

6. Shipping Issues and Delays

  • Lost or Damaged Shipments: While we take great care in packaging your order, once it leaves our facility, we are not responsible for lost, stolen, or damaged items during shipping. If your order arrives damaged, please contact the shipping carrier directly for assistance. We can help file a claim with the carrier if necessary.

  • Carrier Delays: Occasionally, delays may occur due to factors such as weather, holidays, or unexpected surges in order volume. We cannot control these delays but will keep you informed as best as we can.

7. Address Accuracy

Please ensure your shipping address is accurate and complete before completing your order. We are not responsible for incorrect addresses or failed deliveries due to customer input errors. If you notice an issue with your shipping address, please contact us immediately, and we will do our best to assist.

8. Free Shipping Offers

From time to time, we may offer free shipping promotions. Free shipping offers are typically applicable to U.S. domestic orders only and may be subject to a minimum order amount. Please refer to the details of the promotion for specific terms.

9. Customs and Import Taxes (International Orders)

For international orders, please note that you may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer, and we encourage you to check with your local customs office to understand potential costs before placing your order.

10. Returns and Exchanges

For information on returns or exchanges, please refer to our Return Policy.

11. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us:

Scenic Route Soap and Supply
Email: scenicroutesoap@gmail.com
Phone: 216-307-4464