Refund policy

Return Policy

At Scenic Route Soap and Supply, we want you to be completely satisfied with your purchase. Our soaps are crafted with care using natural ingredients, and we strive to provide products that inspire your journey and enhance your daily routine. However, we understand that sometimes things don't go as planned. Please review our return policy below:

Returns and Exchanges:

Due to the nature of our products, we do not accept returns or exchanges on used soaps or personal care items. However, if you experience any issues with your order, we’re here to help!

Damaged or Defective Products:

If you received a damaged or defective item, please contact us within 7 days of delivery, providing a detailed description of the issue along with photos of the damage. We will either offer a replacement or a full refund for the affected product.

Order Mistakes:

If we made an error with your order (e.g., wrong item, wrong scent), please let us know within 7 days of receiving your package. We’ll make it right with a replacement or a refund.

Eligibility for Returns or Exchanges:

  • Products must be unused and in the same condition that you received them.
  • Returns or exchanges must be initiated within 7 days of receiving your order.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

How to Process a Return or Exchange:

  1. Contact us: Email us at [your email address] or use our contact form with your order number and details of the issue.
  2. Return the item: Once approved, securely pack the unused item(s) and return it to the address we provide.
  3. Refund or replacement: Once we receive and inspect the item, we will issue a refund or send a replacement as appropriate.

Non-Refundable Items:

  • Used or opened soaps and personal care products
  • Sale or discounted items
  • Gift cards or items marked as "Final Sale"

Shipping Costs:

Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part.

Questions?

If you have any questions or concerns, feel free to reach out to us! We're here to help ensure your journey with Scenic Route Soap and Supply is a smooth one.